Management Services

 

Philosophy

Oxford  Management Services is responsible for all hiring and direct supervision of onsite personnel for each managed project. Oxford’s partner Nesnah Ventures, through its People Ventures company, will provide all necessary technical and logistics human resources support.  They are: recruitment and selection, payroll and benefit administration, and applicant screening (including background checks, personality profile, etc). Oxford  Management Services provides each employment handbook containing written policies and guidelines. In its effort to recruit the very best industry talent, Oxford  Management Services offers competitive salary and benefits programs.

Oxford’s Experience

Oxford Management (“Oxford”), located in Rochester, Minnesota is a full service management company that brings a unique blend of management experience, passion for residents, entrepreneurial spirit and family values to an organization. Oxford provides Multi-family, Commercial, Association and Senior housing management services. In addition, Oxford is a Class F licensed health care company, and a HUD approved management organization. Oxford was founded by Mark Dickson, having over 25 years management experience and a successful business group, Nesnah Ventures founded by the Hansen family. Mark Dickson teamed up with the Hansen family (who started Kwik Trip in) in an effort to provide the highest quality of management service and standard of care for their communities.

Accounting

All owner and third party required monthly financials, reporting and cash management are handled by Oxford  Management Services. Oxford’s partner, Nesnah Ventures, and their seasoned accounting team, provides all required financial and accounting functions for day to day property management functions. Oxford utilizes Great Plains accounting and management software system.

Monthly rent rolls move in/move out schedules, accounts payable/receivable, occupancy and other owner selected reports are sent to the owners on a predetermined schedule. Providing timely and accurate property information tailored to the owner requirements is a cornerstone to the Oxford Property Management Services approach. Customized property management reports may be created and distributed per request.

The ability to operate an efficient property requires excellent administrative staffing. The Operations Director requires support staffs that are detailed-oriented and have a passion to serve others. The written materials distributed to Owners or Board of Directors is keenly tailored to each property. The Operations Director guides the entire team through education and regular review of written materials presented on a regular basis. The Operations Director, administrative staff and accounting department work together to achieve clear, consistent and accurate billing statements and financial statements that promote trust in the contractual relationship with Oxford.

Marketing & Leasing

The relationship a resident forms with the marketing associate or on-site management is critical. Oxford’s property management services platform emphasizes relationship continuity and employee satisfaction as key features in maintaining high occupancy and strong member relationships. Oxford Property Management Services will assist with development of annual marketing plans, market assessments, and on-going marketing and customer service training for on-site management and marketing committee members.

Maintenance

The physical asset is an expensive investment and one that needs constant attention. Oxford has onsite and on-call maintenance staffing as well as a Director of Maintenance to ensure quality standards are achieved daily. In operating a property, Oxford believes the maintenance staff’s role is to assist the owners/tenants with facility needs in their units as well as the overall property maintenance. A quick and timely response to all maintenance requests is our priority. Calls are answered and issues are addressed promptly.